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FAQ
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FAQ
How do I place an order for custom wall art or apparel?
To place an order, simply visit our website and navigate to the "Build UR Vibe" section, our user-friendly Product Builder. This feature allows you to upload your own design or create a masterpiece using our extensive selection of assets. You can also choose from our wide variety of pre-designed options available for sale. Follow the on-screen instructions to customize your wall art or apparel, and make your vision come to life.
What are the available payment methods?
We accept all major credit cards, including Visa, MasterCard, American Express, and Discover. We also accept payments through PayPal and Apple Pay.
How long will it take to receive my custom order?
The processing time for custom orders varies depending on the product and the complexity of the design. Generally, it takes 4-6 business days to complete your order, after which it will be shipped to you. Shipping times may vary based on your location.
Can I make changes to my order after it has been placed?
If you need to make changes to your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request; however, we cannot guarantee changes once the production process has begun.
What is your return and exchange policy?
Due to the personalized nature of our products, we do not accept returns or exchanges on custom items unless there is a manufacturing defect or printing error. If you receive a damaged or incorrect item, please contact our customer support team within 14 days of delivery, and we will work with you to resolve the issue.
Do you offer discounts on bulk orders?
Yes, we offer discounts for bulk orders. To request a custom quote, simply visit the special section for bulk orders on our website and fill in the necessary details about your requirements. We will provide you with a customized quote based on the quantity and design complexity.
Can I collaborate with Urban Customz as a local artist?
We love supporting local artists! If you're interested in collaborating with us, please reach out to our artist relations team with your portfolio and a brief introduction.
How do I schedule an interior design consultation?
To schedule an interior design consultation, please visit our website and fill out the request form. Our design team will contact you to discuss your project and arrange a convenient time for a consultation.
Are gift cards available for purchase?
Yes, we offer e-gift cards that can be used for any of our products and services. Gift cards can be purchased on our website and are delivered electronically via email.
Are your products eco-friendly and made with sustainable materials?

At Urban Customz, we're committed to being environmentally responsible. We use eco-solvent printing ink for our custom printing, which is an ideal solution for a wide range of printing needs. Eco-solvent inks are made from renewable resources, resulting in a lower carbon footprint compared to traditional petroleum-based inks. By choosing our products, you're not only creating a unique vibe but also supporting a greener future with sustainable materials and eco-conscious practices.

 

If you have any other questions, feel free to contact our customer support team. We're here to help you build your vibe!

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