FAQ

Q: How long does it take to print on a customer's own clothing item?
A: For most simple prints on a customer's own garment, the printing itself usually takes just a few minutes once we start – typically around 10 to 30 minutes, depending on how busy we are.

- Single in-store apparel items: often ready while you wait, in about 10–30 minutes.
- Custom art pieces (canvas, wall art, etc.): usually take a few days to produce. If you are in a rush, same-day options may be available for an extra fee depending on the project.
- Bulk apparel orders: usually take a few days to complete. Rush production (including same-day or next-day) may be possible for an extra fee if we have enough stock.

Same-day turnaround for any order is always subject to store workload and product availability.

Q: Can I bring my own clothing item for printing services?
A: Yes, you can bring your own clothing to be customized.

Almost all fabrics are compatible, but cotton and cotton-blend or polyester garments are preferred for the best results. Very delicate, heavily textured or specialty fabrics may not be suitable, and our team will confirm what is possible when you arrive.

Please note: because we did not supply the garment, we are not responsible for any damage, shrinkage or unexpected reaction that may occur during the printing process. We will always do our best, but customers leave their own items at their own risk.

Q: What is the cost for printing on my own clothing?
A: Pricing to print on your own garment depends on several factors:

- Size of the design (small chest logo vs. full front or back)
- Number of print locations (front, back, sleeves, etc.)
- Printing method (DTF, vinyl, embroidery, etc.)
- Complexity of the artwork

Because you’re providing the garment, you are mainly paying for the print work and setup. The easiest way to get an exact price is to share your design and garment details with us (in store or via chat), and we’ll confirm the total before we start.

Q: What does the “wax option” mean in clothing customization?
A: The wax option is a protective and finishing layer applied on top of the print. It helps:

- Prevent peeling, cracking and fading over time
- Protect the print during washing
- Add a slightly different texture and finish to the design

If you prefer a regular soft print with no extra finish, you can simply choose not to add the wax option.

Q: Does the company review customer-provided designs for potential modifications?
A: Yes, we can review your design, but there are some rules:

- For regular custom orders, we normally print your design as you provide it.
- Our team may adjust placement and scale slightly for the best print result.
- If we see an obvious quality issue (very low resolution, wrong proportions, etc.), we will let you know and may ask for a better file.
- You are responsible for making sure you own the rights to the artwork (copyright, logo use, etc.).

If you want us to clean up or improve your design (for example: retouching, redrawing, vectorizing), we can do that on request for an extra fee.

Once production has started on your order, the design can no longer be changed.

Commissioned artwork:

- For commissions, our artists work on your idea and send you a draft.
- You can request changes during the draft review stage before production starts.

We never modify your design without your knowledge, but we may suggest adjustments to improve print quality.

Q: What is the commission fee for custom artwork?
A: We don’t use a single flat “commission fee.” Pricing for custom artwork is calculated case by case based on:

- Product type (canvas, apparel, tote bag, commercial products, etc.)
- Size and format
- Level of detail and style requested
- Whether you need additional revisions or complex illustration work

You start by clicking “COMMISSION YOUR ARTIST” and filling out the questionnaire with your idea and references. Our team reviews your request and sends you a custom quote. Production only begins after you approve both the design and the price.

Q: How do I select in-store pickup for my online order?
A:

1. Add your custom items to the cart and click Checkout.
2. Enter your contact and billing details.
3. On the shipping step, select “Pick up” / “In-store pickup” instead of a delivery option (if pickup is available for your items).
4. Choose the store location where you want to pick up your order.
5. Complete payment as usual.

You’ll receive an email notification when your order is ready for pickup. You can design from home and either have your order shipped or pick it up in store.

Q: Do you offer delivery services?
A: Yes. We offer shipping for online orders, with tracking once your order has been dispatched. Shipping times vary based on your location, and many products are shipped within a short production time plus the carrier’s delivery time.

From time to time, we also offer free shipping on apparel orders over a certain amount. Check our current promotions or your cart to see if your order qualifies.

Q: How can I confirm stock availability for an order?
A:
Online:

- If your size and color are selectable and you can add the item to your cart, it is generally in stock, but this is not 100% guaranteed.
- If an option is greyed out or marked as sold out, that variant is currently unavailable.

In store / same-day pickup:

- Same-day in-store pickup is always subject to stock availability.
- For urgent or larger orders, it’s best to contact the store directly or use live chat so we can confirm that we have enough blank garments in your size and color.
- If you select in-store pickup and want to be sure, please call the store to check stock before coming.

Q: Is same-day order pickup available?
A: For many apparel items and simple designs, yes.

- Our stores can often offer same-day printing when you walk in with your design for t-shirts, hoodies and more.
- If stock is available, orders are usually ready in about 1 hour.
- Some products specifically mention “Same-day in-store pickup available, subject to stock availability.”

Same-day pickup depends on:

- The time of day you place the order
- Store workload
- Stock of the blanks you want
- Complexity and quantity of the prints

If it’s very urgent, we recommend contacting the store directly so we can confirm what is possible that day.

Q: What is the typical pickup time for in-store printing orders?
A:
Walk-in, simple prints (one-off t-shirts/hoodies, standard placement):

- Often completed same day while you wait, usually in approximately 15–30 minutes, depending on how busy the store is.

Online orders with in-store pickup for standard apparel:

- Many apparel items are produced and ready within about 30 minutes to 1 hour when stock allows.

Bulk orders:

- Bulk orders usually take a couple of days to complete.
- Rush production is available for an extra fee; in some cases, we can complete bulk orders the same day if we have the required stock.

You’ll always receive a confirmation (email or SMS) when your order is ready for pickup.

Q: How can I get a design printed in person?
A:

1. Visit one of our Urban Customz locations during opening hours.
2. Bring your design (on your phone, USB, or email it to us directly while you are in store), or choose a design from our in-store options.
3. Choose the product you want customized (t-shirt, hoodie, cap, bag, canvas, etc.).
4. Our team will help you finalize placement, size and printing method, then give you a final price and estimated pickup time.

Q: What do I need to bring for an in-person printing order?
A:

- Your design or logo (preferably in high-resolution PNG, JPG, or vector format such as AI, EPS, PDF or SVG).
- Any reference photos or inspiration if you’d like design help.
- If you want us to print on your own garment, bring the item (new only).
- Any important details: sizing, colors, location of the print (front, back, sleeves) and quantity.

If you’re not sure about file formats or quality, just bring what you have — our team will let you know if it’s printable and can make adjustments if needed.

Q: What types of clothing can be customized?
A: Urban Customz customizes a wide range of apparel and accessories, including:

- Adult t-shirts (crewneck, V-neck, long-sleeve, dry-fit, tank tops)
- Hoodies and zip-up hoodies for adults and kids
- Crewnecks, joggers and other fleece items
- Kids’ and infant t-shirts and bodysuits
- Caps, hats and tote bags
- Mugs, Roll‑Up Banner, Vinyl Banners and various commercial products (promotional items, corporate merchandise, etc.)

As long as the fabric and material are suitable for the chosen printing or embroidery method, we can usually customize it on the spot. Our goal is to handle as much as possible directly in store, quickly and efficiently.

Q: What are the care instructions for printed hoodies?
A: To keep your custom hoodie looking great for as long as possible, we recommend:

To keep your **custom apparel** looking fresh, wash it inside out in cold water, with similar colors and a mild detergent (no bleach). Avoid fabric softener if you can. For drying, hanging or laying flat is best; if you use the dryer, choose low heat. And don’t iron directly on the print – iron inside out or place a sheet of parchment paper over the design.

If you ordered **wall art**, a little care goes a long way too. Dust your canvas gently with a soft, dry cloth or microfiber duster, and avoid using water, sprays, or chemicals. Try not to hang it in very humid areas (like bathrooms) or under intense direct sunlight, and don’t lean sharp or heavy objects against it to prevent damage over time.

Q: What is resin finish on canvas?
A: A resin finish is an epoxy coating applied on top of your canvas to create a high-gloss, glass-like effect.

- It gives your artwork a more luxurious, premium look with a shiny, smooth surface.
- It adds protection against UV rays and everyday dust or scratches, helping your art last longer.
- You can choose a clear transparent resin or a version with glitters for an extra sparkling effect.

A resin finish is ideal if you want your canvas to stand out and look more like a gallery piece.

Q: What printing methods are used for custom apparel?
A: We use several professional printing and decoration methods, including:

- DTF (Direct-to-Film) printing – a soft-feel, full-colour print with strong durability.
- Vinyl printing – bold, solid colours that are great for simple logos, names and numbers.
- Embroidery – stitched logos and designs for a premium, long-lasting look on hoodies, caps and more.
- Screen printing and flocking – available on certain textiles and projects, generally for larger quantities (around 100 pieces or more).

Our team will recommend the best method based on your artwork, quantity and the type of garment.

Q: Do you offer embroidery services?
A: Yes. Urban Customz offers embroidery on a variety of products, including hoodies, caps, hats and other apparel and accessories. Embroidery is one of our main decoration methods for customers who want a premium, durable and professional finish.